Private Taxi & Airport Transfers in Marsa Alam & Hurghada

These Terms & Conditions apply to all transfer and transportation services booked through MaRSARide.

By making a confirmed booking, the customer accepts these Terms & Conditions.

A request for a price or availability does not constitute a binding booking.

A transfer is considered confirmed only once MaRSARide has expressly confirmed the booking.

Confirmation may be provided via WhatsApp, email, the booking system, or another agreed communication method.

The customer is responsible for checking all details stated in the booking confirmation immediately and notifying MaRSARide of any errors or changes as soon as possible.

Unless otherwise stated, the quoted prices are:

• per vehicle
• per one-way journey
• for the route specified in the booking confirmation
• for the agreed vehicle category

A return journey consists of two separate one-way journeys.

Discounts or special rates may be offered for bookings that include both the outbound and return journey.

If one of the two journeys is subsequently cancelled, any previously granted return-trip discount may no longer apply, and the journey actually carried out may be charged at the applicable regular one-way rate.

The standard MaRSARide price generally applies to a standard sedan unless another vehicle category has been expressly confirmed.

SUVs, minivans, buses, or other larger vehicles may be available upon request and may be subject to a different price.

The appropriate vehicle category depends in particular on:

• number of passengers
• amount and size of luggage
• type of luggage
• requested route
• any child seats or special equipment required

Customers must inform MaRSARide of the number and approximate size of their luggage when making the booking.

Oversized or unusual luggage must be declared before the booking is confirmed.

This may include, for example:

• baby strollers
• bicycles
• large sports equipment
• diving equipment
• very large suitcases
• bulky items
• unusually large quantities of luggage

If the actual luggage cannot be safely transported in the booked vehicle because the customer failed to provide complete information, a larger vehicle may be required.

Additional charges may apply.

If no suitable vehicle is available at short notice, MaRSARide cannot guarantee that all luggage can be transported in the originally booked vehicle.

The customer is responsible for providing complete and accurate information when making a booking.

This includes, in particular:

• name
• telephone number or WhatsApp number
• date
• pickup time
• pickup location
• destination
• number of passengers
• luggage information
• flight number and flight details, where applicable

Any additional costs or problems resulting from incorrect or incomplete information may be charged to the customer.

At certain hotels and resorts, external transfer vehicles are not permitted to enter the hotel grounds due to hotel security regulations.

If hotel security does not permit the driver to enter the property, the pickup point will be outside the hotel grounds, directly at the external security barrier or Main Security Gate.

In such cases, the hotel reception, lobby, or internal hotel entrance is not considered the pickup point.

MaRSARide will inform the customer whenever possible if the driver must wait outside the hotel grounds.

The customer is responsible for arriving at the agreed pickup point at the scheduled time.

If the driver is waiting correctly at the external security gate and the customer leaves the hotel using another vehicle or fails to appear at the agreed pickup point, this may be treated as a no-show.

Customers should remain reachable on the day of the transfer using the telephone number or WhatsApp number provided during booking.

We recommend being reachable at least 15 minutes before the scheduled pickup time.

If the exact meeting point changes at short notice, for example due to a decision by hotel security, MaRSARide may contact the customer by telephone or WhatsApp.

For hotel, resort, residential, or other standard pickups, the driver will generally wait for up to 15 minutes after the scheduled pickup time.

If the customer does not appear at the agreed meeting point within this period and no alternative arrangement has been agreed, the booking may be treated as a no-show.

A longer waiting period may be possible by prior agreement but cannot be guaranteed.

For airport pickups, the driver will generally wait for up to 60 minutes after the scheduled or, where the correct flight number has been provided, expected arrival time.

The customer is responsible for providing the correct flight number when booking and for informing MaRSARide of any known changes to the flight.

MaRSARide may take publicly available flight information into account when planning the pickup.

However, complete or continuously accurate automatic flight monitoring cannot be guaranteed.

Customers should contact MaRSARide as soon as possible in the event of significant flight changes.

A no-show may occur, in particular, if:

• the driver has arrived at the agreed pickup location
• the driver is available at the agreed time
• the customer does not appear at the agreed meeting point
• the customer cannot be reached
• the customer uses another transportation service without cancelling the booking
• the customer leaves the pickup location even though the driver is already waiting for the booking

In such cases, the full price of the booked one-way journey may be charged.

This applies in particular where the driver has already travelled specifically to the pickup location for the booking.

Cancellations must be communicated to MaRSARide as early as possible.

A cancellation is considered effective only once it has actually been received by MaRSARide.

If the driver has already been dispatched for the booking or has already reached the pickup location, the full price of the booked one-way journey may be charged if the customer subsequently cancels.

The same applies if the customer no longer requires the transfer because they have arranged alternative transportation at short notice.

Changes to a confirmed booking must be communicated to MaRSARide as early as possible.

This includes changes to:

• pickup time
• date
• pickup location
• destination
• number of passengers
• luggage
• vehicle category
• additional stops

A change is considered confirmed only once MaRSARide has expressly accepted it.

Short-notice changes are subject to availability.

Significant changes may result in a change to the agreed fare.

The agreed price applies to the confirmed route.

Additional stops, detours, extended waiting periods, or changes to the destination are not automatically included in the agreed price.

Such changes must be agreed with the driver or MaRSARide and may result in additional charges.

Requested additional stops should be specified when making the booking whenever possible.

If a transfer is booked on behalf of another person or group, the person making the booking is responsible for passing all relevant information to the actual passengers.

This includes, in particular:

• pickup time
• pickup location
• driver information
• information regarding hotel security gates
• booking changes
• these Terms & Conditions

For transfers to an airport, the customer is responsible for selecting a sufficiently early pickup time.

MaRSARide may provide a recommendation upon request.

However, a specific journey duration cannot be guaranteed.

Customers should allow sufficient additional time for traffic, security procedures, road closures, and unforeseen delays.

MaRSARide makes reasonable efforts to comply with agreed pickup times.

However, delays may occur due to circumstances outside our direct control.

These may include, in particular:

• unusually heavy traffic
• accidents
• road closures
• police checks
• security checks
• government or administrative measures
• extreme weather conditions
• technical problems
• other exceptional circumstances

For this reason, a specific arrival time or journey duration cannot be guaranteed.

If the originally assigned vehicle or driver becomes unavailable due to a technical problem, accident, or another unforeseen circumstance, MaRSARide may provide another driver or a replacement vehicle.

The replacement vehicle must be reasonably suitable for the agreed transportation service.

If no suitable replacement vehicle can be provided and the confirmed journey therefore cannot be completed, any payment already made directly to MaRSARide for the journey that was not provided will be refunded.

Passengers must not endanger the safety of the driver, other passengers, or the vehicle.

The driver may refuse or terminate transportation if a passenger:

• behaves aggressively or violently
• significantly distracts the driver
• endangers other persons
• deliberately damages the vehicle
• makes safe continuation of the journey impossible

The customer may be held responsible for damage or exceptional soiling caused intentionally or negligently by the customer or members of their travel group.

Reasonable cleaning or repair costs may be charged.

Passengers are responsible for taking all personal belongings with them when leaving the vehicle.

MaRSARide will make reasonable efforts to return any items found in the vehicle to their owner.

Any reasonable costs incurred for the return or delivery of forgotten items may be charged to the customer.

The applicable price and accepted payment method are stated in the relevant booking confirmation.

Additional services or subsequent changes may be charged separately.

MaRSARide shall not be responsible for failure or delay in providing a service where this is caused by exceptional circumstances beyond the reasonable control of MaRSARide.

This may include, in particular, natural events, severe traffic disruptions, government or administrative measures, security situations, road closures, or other comparable exceptional circumstances.

In such situations, MaRSARide will make reasonable efforts to find an appropriate solution for the customer.

By making a confirmed booking, the customer confirms that:

• the booking information provided is correct
• the passenger and luggage information is complete
• the agreed pickup location is understood
• these Terms & Conditions have been read and accepted

Questions regarding bookings, changes, or cancellations should be directed to MaRSARide using the contact details provided by MaRSARide.